What is Citadel?
VOLUNTEER MODEL FOR HOMELESSNESS PREVENTION
Citadel is a homelessness prevention project which supports people experiencing, or at risk of homelessness, to find and/or sustain their tenancies and establish a home. We work with volunteers to achieve this.
Once volunteers are recruited, trained and DBS checked, they are matched with a person referred to Citadel by the Local Authority. Volunteers play a fundamental part in people’s journey from homelessness to belonging and are supported by our Citadel Coordinators. Could you get involved and support someone in your local area? We have volunteer opportunities in Swansea, Neath Port Talbot and Wrexham.
Support Provided by Citadel Volunteers
Our volunteer team bring their own life experiences and skills to the Citadel project! We welcome new ideas and skills, but here are some examples of the support Citadel volunteer offer:
Why Citadel?
Citadel was initially set up to support guests following their move on from the HJC Night Shelters. The need for further support, during the initial months of obtaining a tenancy was highlighted by those we support with lived experience of homelessness.
According to research, 90% of those who had experienced homelessness in a five-year period were still worried about their housing situation. Additionally, 82% of our former guests said they wanted further support, which tells us that there is a huge need for ongoing support despite the services that already exist.
Further feedback from people experiencing homelessness showed that more tailored support is needed, which focuses on the person and ‘what matters’ to them: “Everyone is individual. There are not enough services that treat you like an individual”. As such, we have designed the Citadel model, taking all the feedback into account and we regularly review and change our service involving the people we support to ensure it meet their individual needs.
WE NEED YOU! VOLUNTEER WITH US!
VOLUNTEER WITH PEOPLE EXPERIENCING HOMELESSNESS
If you are suitable and willing, you’ll be matched with an individual who needs on-going support with finding/settling into their new home. You’d meet up at least once a week to listen and understand their needs, and the support you’ll offer could include having a coffee and a chat, attending an appointment with them or helping them to register with a GP. Our Volunteer roles are for people who can offer at least one hour a week, for a minimum of 3-6 months.
✔️ Our most flexible volunteering opportunity ever
✔️ Build relationships and see people progress week-by-week
✔️ You’ll be supported by a full-time Citadel Coordinator
✔️ 100% positive feedback from past volunteers
✔️ 100% of respondents would consider volunteering for us again
✔️ 100% of respondents would recommend our volunteering to a friend
We currently have volunteer opportunities in Swansea, Neath Port Talbot and Wrexham
SIGN UP TO VOLUNTEER
WE HAVE VOLUNTEER OPPORTUNITIES IN SWANSEA, NEATH AND WREXHAM
An example of the difference we can make
IT’S MORE THAN OVERCOMING HOMELESSNESS, IT’S ALSO ABOUT FINDING A PLACE TO BELONG AND FEEL PROUD.
CONTACT US
For Wrexham, email [email protected]
For Neath Port Talbot, email [email protected]
For Swansea, email [email protected]
To discuss anything else Citadel related and our partnership work, email [email protected]
Are you a co-op member?
Help People Facing Homelessness
Select us as your chosen cause and we’ll receive money when you shop (for free).
You can do this here.
If you’re not a member it only costs £1 to become one and you can do so via the same link as above.
OTHER WAYS TO HELP
– Make a donation
– Fundraise for us
– Raise Awareness
– Partner with us
– Follow us & like/share our posts on Facebook & Twitter
Andrew's Story
Andrew is one of the people we have supported, listen to his story below.
;
