Citadel

Citadel is a volunteer-led homelessness prevention project which supports people experiencing, or at risk of homelessness, to find and/or sustain their tenancies and establish a home. Once volunteers are recruited, trained and DBS checked, Citadel Co-ordinators match them with a person referred to Citadel for support. Co-ordinators and volunteers work closely with people who have been referred, identifying their needs and providing personalised support.

Volunteers play a fundamental part in people’s journey from homelessness to belonging. Could you volunteer with people at risk of, or experiencing homelessness to make your community stronger?

Citadel was established in Wales under Housing Justice Cymru in 2020. Our work in Wales spans across Swansea, Neath Port Talbot and Wrexham, where, on average, 90% people remain engaged in the project, and 95% sustain their tenancies for at least 12 months after seeking support.

Citadel was initially set up to support guests following their move on from Night Shelters. The need for further support, during the initial months of obtaining a tenancy was highlighted by those we support with lived experience of homelessness. Further feedback from people experiencing homelessness showed that more tailored support is needed, which focuses on the person and ‘what matters’ to each individual.

Following the impact made in Wales, we are bringing Citadel to 5 areas in England: South East London, Bristol, Cornwall, Sheffield and Hastings and if you live in one of these areas we need your help!

Citadel Overview and Impact October 2024

Citadel – Observations  July 2024