Understanding the impact of trauma is essential for creating safe, supportive environments in night shelters. Many individuals experiencing homelessness have faced significant trauma, which can shape their behaviours, needs, and responses. This resource hub offers guidance on trauma-informed practice, helping shelters better support guests, foster trust, and promote healing while addressing the unique challenges of homelessness.
Trauma Informed Guide for Night Shelters
We’re pleased to share a new resource developed to support communal night shelter teams to embed trauma-informed care (TIC) into their practice. Produced by Homeless Link with funding from the MHCLG’s Voluntary and Community Frontline Sector support programme, this practical guide has been shaped by the insights and experiences of shelter providers through a recent workshop, alongside case studies generously shared by frontline organisations.
Trauma-informed care is an approach that acknowledges the widespread impact of trauma—particularly among people experiencing homelessness—and aims to create services that are safe, compassionate, and empowering for both guests and staff. While TIC is increasingly used across housing, health, and care sectors, there is limited evidence on how it can be applied in communal night shelter settings, which have distinct challenges and structures.
This new guide introduces the core principles of TIC and offers real-life examples and practical suggestions to help shelters begin or continue their trauma-informed journey. A companion introductory video for volunteers is also available, with more resources currently in development.
Trauma Informed Guide for Communal Night Shelters
Understanding Trauma and Homelessness
Introduction for Night Shelter Volunteers
This e-learning session on homelessness and trauma, is designed for volunteers in night shelter services and as a helpful refresher for staff.
This 15-minute session explores the connection between trauma and homelessness, how trauma impacts individuals, and practical tips for working safely with those who may have experienced trauma. Additionally, it includes valuable considerations for your own self-care while supporting others.
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