WHAT IS CITADEL
A VOLUNTEER-LED HOMELESSNESS PREVENTION PROJECT
Citadel is a volunteer-led homelessness prevention project which supports people experiencing, or at risk of homelessness, to find and/or sustain their tenancies and establish a home. Once volunteers are recruited and trained, they are paired with a person referred to Citadel for support. Co-ordinators and volunteers work closely with people who have been referred, identifying their needs and providing personalised support to help that person find belonging.
Volunteers play a fundamental part in people’s journey from homelessness to belonging. Could you volunteer with people at risk of, or experiencing homelessness to make your community stronger?
SIGN UP TO VOLUNTEER IN YOUR LOCAL COMMUNITY
Video below is for England only and excludes project areas in Wales.
CITADEL PAST & FUTURE
WHERE IT STARTED, WHERE WE HOPE TO GO
Citadel was established in Wales under Housing Justice Cymru in 2020. Our work in Wales spans across Swansea, Neath Port Talbot and Wrexham, where, on average, 90% people remain engaged in the project, and 95% sustain their tenancies for at least 12 months after seeking support.
Citadel was initially set up to support guests following their move on from Night Shelters. The need for further support, during the initial months of obtaining a tenancy was highlighted by those we support with lived experience of homelessness. Further feedback from people experiencing homelessness showed that more tailored support is needed, which focuses on the person and ‘what matters’ to each individual.
Following the impact made in Wales, we are bringing Citadel to 5 areas in England: South East London, Bristol, Cornwall, Sheffield and Hastings and if you live in one of these areas we need your help!
Citadel Overview and Impact October 2024
Citadel – Observations July 2024
Homelessness ends with communities
Our volunteer team bring their own life experiences and skills to the Citadel project! Citadel volunteering:
- Is flexible and supportive
- Offers a community, events and meet-ups
- Requires no experience
- Welcomes new ideas and skills
BECOME A VOLUNTEER
SIGN UP HERE
TAKE PART IN RESEARCH
Are you being supported by Citadel? Take part in research to help us understand how we can improve our service. You will get a £20 voucher for each survey you complete! Find out more:
INSTAGRAM
