Resources
Measuring Impact

FAQs

• Regarding ‘positive and stable outcomes… could there be separate category for those who refused reasonable offers?
  No, the reporting categories for this year have been set, but we will consider this in future years. You can detail those who refused reasonable offers in the narrative section of the Impact Portal.
• If someone is moved from a winter bed to a non-winter bed i.e. moved over to a bed within our shared houses how is this classed? Definitions of the categories are in the Impact Portal. A move from emergency accommodation (a night shelter) into longer-term accommodation (e.g. a shared house, with an AST or licence agreement) would be considered a positive and stable move-on.
• Numbers of guests with recent history of rough sleeping – does this have to be chain verified? No – We define a recent history as sleeping rough in the previous four weeks.
• Total number of guests – does this mean all the individuals or the total number of bed/nights? Individuals, we aren’t asking for any bed-night calculations.
• If we are closing the shelter on 31 March do we note the number of guests whom haven’t been moved on? Under ‘Outcomes for move-on’ we ask that you count guests who haven’t moved on when your shelter closes as ‘not positive’. If your shelter has not closed by 31 March, any guests still at the shelter can be noted in the question “How many guests have yet to leave the project as of 31 March 2025?”
• Do the active staff and volunteer questions only apply to this project or across the entire organisation? If you have members of staff or volunteers dedicated specifically to each project please only count those, however, if you have staff and volunteers who work across all projects please count all.
• If we have staff members staff members who work part-time, how do I report them? Please include part time staff as 0.5 FTE in your reporting. Please only include paid staff.
• Number of bed spaces – if we run a communal shelter would this be maximum capacity number? Yes. Similarly, if you run a different number throughout the season, please input the largest number of beds you offered at any one time.
• Are referrals from other services intended to be where we’ve actually accommodated someone or just the volume of people who have wanted to refer? Please only count accepted referrals. If you have any data on general number of referrals, please include this in the narrative section.
• In relation to the “Do you offer” question, if we only offer day services linked to accommodation which category do we choose? In this case, please select Accommodation and Day services.
• Is the total number of day service users limited to just those who used the shelter? No this is the total number of unique individuals who have used your day services regardless of whether they were using your accommodation in the shelter.
• In relation to move-ons, are death and custody negative outcomes? Yes, while we understand the complexity of some cases may mean that those taken into custody could be viewed as a positive, for our purposes death and custody/prison are to be consider negative outcomes.
• Will we receive a copy of our submission? Yes, we aim to produce an individualised report for each project that submits data to Housing Justice by June. This will include benchmarks against your past submissions and regional/national insights. If you require a copy of a submission before then, you can request a PDF transcript from our Impact Manager James Smalley [email protected]

 

NSTF Monitoring:

Budget:

• Do we have to report on overspend? Please report on what you have spent against the budget you agreed. You are not required to report on any money spent additional to the grant, however you may choose to include this in your narrative.
• Will there be a template again for us to submit our budget? Yes.

Outcomes:

• Part of our services are funded not via the NSTF -Should we report on the outcomes of this funding as well? No. Please only report on the outcomes attached to this funding.
• Our emergency accommodation is NSTF funded. Our day centre is not. Will we be able to show the impact of each on the portal? The first element of the Impact Portal is to detail the delivery and outcomes of your NSTF related activity, please use the final sections of the Impact Portal for non-NSTF related activity. There will be an opportunity to report on non-accommodation support.
• The funding is being used to build new emergency accommodation. It will not be ready till May. Therefore we have had no clients in the accommodation. Do we just put a list of Zeros? Yes, report on your outcomes at the time of writing, speak to a member of the HJ team if required. You can explain any context to delivery challenges in the narrative boxes.
• If we spot any inaccuracies in the prepopulated responses, can we contact you and ask to change it? Also can we view the whole form before we start filling it in? Yes, you will find this via the link above. You’ll be able to edit your contact information, however, if you find inaccuracies in the grant agreement or original funding received, please contact HJ to amend.